Privacy Policy for 18PlusPDF

1 - Owner and Data Controller

18PlusPDF is a service operated by CHN Technologies Pvt. Ltd., which acts as the data controller responsible for the processing of personal data collected through the platform. CHN Technologies Pvt. Ltd. is a company registered in India, with its registered office located at No. 70, 4th Main Road, CIT Nagar, Chennai - 600035, Tamil Nadu, India. All data processing activities described in this Privacy Policy are carried out under the responsibility of CHN Technologies Pvt. Ltd.

2 - Types of Data Collected

2.1 Personal Data Provided by Users

When you create an account, subscribe to a plan, contact us, or otherwise interact with our services, we may collect personal information including but not limited to your name, email address, password, billing information, tax identification number, company or institution name, country of residence, and any other information you voluntarily provide.

You may also upload files (such as documents or images) for processing. These files may contain personal data. You acknowledge that you are solely responsible for ensuring you have the legal authority to upload and process such content.

2.2 Usage Data and Technical Data

We automatically collect certain technical data when you use our services. This may include IP address, browser type, device information, operating system, session duration, pages visited, interaction data, and approximate geographic location (such as city-level location). Cookies and similar tracking technologies may also be used.

2.3 Data from Third Parties

We may receive limited information from third-party service providers such as payment processors, hosting partners, analytics services, fraud prevention providers, and customer support tools. This data is used strictly to support service delivery, transaction processing, security, and operational analytics.

2.4 Mandatory and Optional Data

Some information is necessary for us to provide our services. Failure to provide required data may prevent access to certain features. Optional data may be omitted without affecting core service functionality.

3 - Methods and Places of Processing

3.1 Processing Methods

We implement appropriate administrative, technical, and organizational safeguards to protect personal data from unauthorized access, misuse, loss, or alteration. Data processing is performed using secure IT systems and controlled procedures related only to the purposes described in this Policy.

Access to personal data is restricted to authorized personnel and contracted service providers bound by confidentiality and data protection obligations.

3.2 Place of Processing and International Transfers

Personal data may be processed in India or in other countries where our service providers operate. By using our services, you acknowledge that your data may be transferred internationally. Where required, we apply appropriate legal safeguards for such transfers.

3.3 Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

• Files uploaded for processing are stored temporarily and deleted automatically.
• Free and non-registered users: deletion within approximately 2 hours.
• Premium users: retention up to 24 hours for re-download convenience.
• Deleted files cannot be recovered.

4 - Purposes of Processing

We use collected data for legitimate business purposes, including:

• Providing and operating document processing services
• Creating and managing user accounts
• Processing payments and subscriptions
• Providing customer support
• Sending service-related communications
• Improving platform performance and security
• Preventing fraud, abuse, or unauthorized activity
• Enforcing legal rights and Terms of Service
• Complying with legal obligations
• Sending marketing communications where legally permitted

We do not sell personal data to third parties.

5 - Legal Bases for Processing

Where applicable laws require, we process personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (service improvement, security, fraud prevention)
• User consent (which may be withdrawn where applicable)

6 - Users' Rights

Depending on your jurisdiction, you may have rights including:

• Accessing your personal data
• Correcting inaccurate data
• Requesting deletion of data
• Restricting or objecting to certain processing
• Withdrawing consent
• Requesting data portability
• Filing a complaint with a data protection authority

Requests may be submitted through official communication channels provided on our website or by contacting us at our registered office address. Identity verification may be required before processing requests.

7 - Uploaded Files and User Content

Files uploaded to 18PlusPDF are processed primarily through automated systems. We do not routinely access file contents except where necessary to provide technical support, maintain platform security, investigate misuse or violations, or comply with legal obligations. Users remain fully responsible for the legality, ownership, and appropriateness of uploaded content. CHN Technologies Pvt. Ltd. disclaims liability for data contained within user files.

8 - Third-Party Services

Our services rely on third-party providers for payments, analytics, hosting, infrastructure monitoring, and support. These providers operate under their own privacy policies and legal terms. We are not responsible for third-party privacy practices.

9 - Security

We employ commercially reasonable security safeguards to protect personal data. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Use of the service is at your own risk.

10 - Children's Privacy

Our services are not directed at children under the age required by applicable law to provide valid consent. We do not knowingly collect personal data from children. If discovered, such data will be deleted promptly.

11 - Changes to This Policy

We may update this Privacy Policy periodically. Updates become effective once posted on our website. Continued use of our services after changes are posted constitutes acceptance of the revised Policy.